Issue Management: Sources of Migration Issue

Migration Issues can originate from many different sources. Anyone who has a concern relating to the data migration will need to raise a Migration Issue to ensure that it is addressed. This section considers some of the different ways that Migration Issues are discovered and raised. Before that, the following general guidance applies to the recording of Issues wherever they originate from.

• The Title should be a short description of the issue
• The Owner and Assigned To can initially be set to be the senior migration analyst
• The Description should be used to record as much detail as possible for the issue

• Status should be left with the default value of ‘New’
• Priority, Impact and Technical Priority should also be left with their default values
• Date From should be set to the date the Issue is being recorded

Directly Added Issues

Issue Items can be directly added on the State Items screen. This will usually be the most common way that Issues are recorded during migration preparation. Data quality issues may be mentioned anecdotally by Business Domain Experts during landscape analysis or uncovered directly by the data migration analysts undertaking this work. Other issues may be reported by Data Owners during migration sign-off development, where their resolution may become one of the sign-off requirements.

Adding an Issue on the Items screen is explained in Creating an Item.

Testing Issues

The majority of Issues raised during migration delivery will probably be identified by testing, as described in the Migration Sign-off article. Issue Items can be added directly from the Test screen when the details of the failed test are being recorded for the Area. This is done from the Links tab, by clicking on the Plus icon and selecting ‘Create New’.

When the Type of ‘Issue’ has been selected, the Title of the Item can be recorded. A comment can also be added, which will be shown on the Links tab for the link record.

Once the link to the new Item has been saved, clicking on the link to the Issue will open it directly on the Items screen.

At this point, details of the Issue may be recorded as described previously. In addition, the testers may wish to attach supporting documents, such as screenshots, etc. These can be added on the Attachments tab of the Item, as described in Adding a document to an Item.

Event Issues

Many Issues raised during migration delivery will initially be flagged up by the Events that have been built into the Hopp mapping to validate data. Issue Items can be directly recorded from the records on the Events screen, by clicking on the context menu for the Event (the three dots) and selecting ‘Edit’.

A new Item can be added by opening the Links tab, clicking on the Plus icon and selecting ‘Create New’.

The same options for adding an Item from Test Areas described above are available here.