Issue Management: Introduction

Management of migration issues is central to the successful delivery of any data migration. Hundreds of migration issues will be identified in any implementation project and the data migration workstream needs a way to manage them. The Hopp Item Manager module provides the functionality required to manage migration issues and is fully integrated with the rest of the Hopp migration software.

This article shows how the Hopp Item Manager can be configured and used. This is illustrated with practical examples of to support the processes outlined in the Hopp Migration Methodology Overview article.

There are alternatives to using the Item Manager, but the migration issues log needs to be separate from the project risks and issues log and from any corporate IT issue management. If the migration issues were recorded together with the project risks and issues log, their sheer volume would almost certainly overwhelm it. One of the biggest disadvantages of using corporate IT issue logging systems is that they necessarily tend to prioritise technical issues, whereas many migration issues will be more of a business priority that a technical one. The management of the migration issues log is the primary control of the migration workstream, so needs to be directed by it. The Item Manager is ideally placed to support this, being fully integrated into Hopp.